Shipping & Returns
Fast, reliable shipping with hassle-free returns
Free Shipping
Orders over $75
Eco Packaging
Sustainable materials
30-Day Returns
Easy returns policy
Secure Delivery
Track your order
Shipping Information
Domestic Shipping (Australia)
Standard Shipping
5-7 business days
$8.95
Express Shipping
2-3 business days
$14.95
Free Standard Shipping
Orders over $75
FREE
Processing Time
All orders are handcrafted in small batches and typically ship within 2-3 business days. During peak periods, please allow up to 5 business days for processing.
You'll receive a tracking number via email as soon as your order ships, so you can follow your package every step of the way.
International Shipping
We currently ship to select international destinations. International shipping rates vary by location and are calculated at checkout. Delivery typically takes 7-14 business days depending on your country.
Note: International customers are responsible for any customs duties or import taxes.
Returns & Exchanges
Our 30-Day Happiness Guarantee
We want you to love your Wild Bluebells products. If for any reason you're not completely satisfied, you can return your purchase within 30 days of delivery for a full refund or exchange.
- Products must be unused and in original packaging
- Return shipping is at customer's expense (unless item is defective)
- Refunds processed within 5-7 business days of receiving your return
- Original shipping costs are non-refundable
How to Initiate a Return
- Contact us at hello@wildbluebells.com.au with your order number
- We'll provide you with a return authorization and instructions
- Pack your items securely in the original packaging
- Ship the package to our returns address
- We'll process your refund once we receive your return
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll send you a replacement immediately at no cost to you, including return shipping.
Shipping FAQs
Can I change my shipping address after ordering?
Please contact us immediately at hello@wildbluebells.com.au. If we haven't shipped your order yet, we'll be happy to update the address.
Do you ship to PO boxes?
Yes, we ship to PO boxes within Australia. Please note that PO box deliveries may take an additional 1-2 business days.
What if my package is lost in transit?
Contact us immediately and we'll work with the courier to locate your package. If it can't be found, we'll send you a replacement at no charge.